Eclipsys Practice Success Team (PST)

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The Practice Success Team (PST) was created with the sole purpose of ensuring your success. Your Practice Success Manager (PSM) will be your single point of contact for all Eclipsys software questions that are not technical in nature. You will work exclusively with your PSM to establish an implementation plan, schedule your training sessions, and work through any other issues that may arise along the way.

To contact the Practice Success Team, call 877.633.6683 ext. 507 or you can send an E-mail to PST@medinotes.com or you may contact your Practice Success Manager directly by referring to the map below.

What Maintenance Provides

Your annual maintenance paid to Eclipsys provides valuable services to assist you when problems arise.

The services provided are:

Current diagnostic and treatment codes for the year
Unlimited phone and email support for software related issues
New specialty content
New features and enhancement upgrades

There are concerns that may arise that are not addressed by Technical Support including, but not limited to, the following:

Installation of PMS software or updates
Network support or network access issues
Hardware recommendations
Brand-specific recommendations
Hardware installation and support, including but not limited to, scanners and printers
Non-Eclipsys software support or installation