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I am extremely happy with MediNotes. They are easily accessible and always helpful.
This system has five-star technical support. If a glitch comes up, even if it is not program-related,
they will get into the system and fix it immediately. This is imperative to properly running our office.
Response to KLAS online survey
All my contacts with MediNotes, including technical support and sales have been excellent. I have encouraged all
my colleagues to purchase this system without reservation.
Response to KLAS online survey
The technical support is very good. They do a good job of reviewing the system with us to make sure we know how
to use the system. Their technical support is one of the greatest assets at MediNotes.
Response to KLAS online survey
The MediNotes support and training has been superb.
Response to KLAS online survey
On January 26 I contacted Tech support and thankfully Mr. Johnson answered the phone. I was beside myself
trying to back up MediNotes onto an external CD drive with the WinZip program I had just installed. He walked
me through each step, while explaining in "laymans terms" what was going on. I never felt that he talked "down"
to me. He sent me an e-mail with directions for future back up and offered his assistance if needed in future.
Becky Hill
Jon Oliverio, D.P.M.
"I have used MediNotes e (formerly Charting Plus) since it started when it was PodNotes. I believe it is the best
investment in my practice. It helps me chart efficiently and effectively. It is excellent for following the
appropriate coding initiatives. I can chart fast between patients so that all charts are done at the end of
the day! And i know that the billing matches the charting for correct coding. It has helped me code better,
thus, even increase income. I find the program extremely easy to use and very versatile. The support people are
the very best of all the computer technologies support people I have ever used! That includes AppMed, Easyway,
all Microsoft products, wordperfect, Norton's, Dell, Gateway, and many others. Buy it! Use it! You will LOVE the
program."
Angeles M. Valdes, DPM
"I began my MediNotes e (formerly Charting Plus) 4.4 upgrade and, to make a long story short, ran into a
snag. I am computer literate and was disappointed the install did not go as I expected. I placed a call to tech
support and was advised I would get a call back.= I'm used to getting callbacks many hours or days after
I place a request(from other vendors), so was very surprised when Jamie called back within 20 minutes.
He asked me what the problem was and efficiently resolved my problem. He verified the program worked at
each client location as well as confirmed my sync worked as it should. He had me up and running in a
very short period of time. I didn't have the time to stay on the phone while he did his work online,
so I didn't have the opportunity to express my appreciation.
Thank you, Jamie."
Dr. Phil Bresnahan
"Well the online chat thing worked like a charm. Shannon was my contact. I had set up VNC for
her and she took about 20 minutes or so to fix. Way Cool. Thanks for the tip."
MediNotes Reseller
"Please note that MediNotes tech support is EXCELLENT. The best tech support I have ever experienced.
They connected to my computer with VNC and got everything running right before my eyes while I talked
to them on the phone."
Harold Gaskill, M.D.
EMRUpdate.com
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